Withdrawal on hold

Get your Tsars Casino verification done in one pass

Prove who you are once, because the licence we hold requires it, and the review takes 37 hours from upload.

Start verification now

Regulated by Anjouan Offshore Finance Authority, license ALSI-960376 since 2015

No surprise delays

Your check, before your first payout

Read this table to see who runs the check and how long it takes.

Who checks

Tsars Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-960376

Review time

37 hours

Needed at the latest

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Quick route

Get your documents accepted the first time

Use this list the moment the request lands in your inbox, before you reach for the camera.

Four corners, no redo

Photograph your photo ID in daylight with all four corners inside the frame. Check that the expiry date is readable, because a blurred edge means a second upload.

Fresh bill over old

Upload a recent bill or bank letter showing your name and full address. Make sure the issue date and the address match what you gave us.

Middle masked, ends clear

Screenshot the card you used, name and outer digits visible, middle masked. A source of funds question is a routine anti-money-laundering check, not an accusation.

Waiting out the 37 hours

Close the tab and let the team work; 37 hours is the usual wait. Watch your inbox, because one unclear copy adds a whole round.

Four rows explained

The three papers and their proof

Check your three files against this table and you will know what each copy must show.

Photo ID

ConfirmsYour name and date of birth

Copy must showAll four corners, no glare, current

Proof of address

ConfirmsWhere you live

Copy must showYour name, full address, recent date

Payment card image

ConfirmsThe card behind your deposits

Copy must showYour name and the outer digits

Four moments to expect

Moments that open a document request

Four points where an identity request appears, so nothing catches you mid-session.

Before the limit moves

Lifting a limit on your own play flags the account for a fresh look at who you are, so a photo ID and proof of address get requested before the change goes through.

Before the first payout

Money leaves the account for the first time and the license says identity must be settled by then, so photo ID, proof of address and a payment card image are asked.

Details that differ

A name, birth date or address that differs from the paper you sent needs a second look, and a clearer copy plus proof of address is requested to close the gap.

Fresh method on file

Adding a payment method the account has not used yet brings a request for that card image or wallet screenshot, so the name on it matches your file.

Your withdrawal is held while we ask where the money came from

Hold a licence from the Anjouan Offshore Finance Authority under number ALSI-960376 and anti-money-laundering rules come with it. Read the question as routine compliance: the same request goes to many players, chosen by pattern rather than suspicion, and answering it settles the file.

Depending on your answers, the checks team may request any of the following:

Payslip or employer letter
Bank statement for the same account
Tax or benefit letter
Sale or settlement paperwork
Savings or investment summary

Your file came back, here is why

Untouched file only. Cropping, filtering or retouching a document makes it unverifiable, because the reviewer cannot confirm it is the original paper. Send an untouched file instead. Upload the original, uncropped file Leave brightness and colour as shot

Date has run out. An identity paper stops counting once the expiry date has passed, since the reviewer can no longer confirm it is current. A valid document is needed. Check the expiry date before uploading Use a current passport or licence

All four corners in. Glare, shadow or a cut edge hides the corners, the photo or the text a reviewer must read, so the file is returned for a clearer one. Lay the paper flat in daylight Fit all four corners in the frame

Faster payouts

Short answers on the identity check

Our New Zealand support team answers the six questions players send most before a payout clears.

When does Tsars Casino actually need my documents?+

Documents are needed before your first withdrawal leaves, and no payout is released until the check clears. The casino can also ask at sign-up or after your first deposit, so having the files ready saves a wait.

What if my name changed after my ID was issued?+

Update your details so your photo ID, proof of address and card image all carry the same current name. Send the three files in one batch and mention the old name alongside them so the reviewer can link both records straight away.

When will the document review be finished?+

Reviews usually finish within 37 hours of the files arriving, and the clock starts when all three documents land together. Sending clean photos in one go is the surest way to stay inside that window.

Why does a source of funds check exist at all?+

The licence obliges us to understand where money on an account comes from, and the check is routine for every player who reaches that point. It is not an accusation; it is how the licence keeps dirty money out of the games.

Can I send my documents straight from my phone?+

Yes. Any modern phone camera gives a sharp enough shot, so long as all four corners sit inside the frame and the text stays readable. Shoot in daylight, keep the flash off and check for glare before you send.

Who is the regulator behind Tsars Casino?+

The Anjouan Offshore Finance Authority supervises us under licence number ALSI-960376, held by Tsars Casino LLC. That licence is what makes identity and AML checks a condition of taking your business.