Tsars Casino Contact Desk

Tsars Casino Contact: Every Question, One Correct Door

Our support team answers live chat in about three minutes, e-mail in roughly two hours and calls in five, 24 hours a day.

Start Live Chat Trusted by 632,000+ players

Paid today

686,433 NZ$

3,306 Playing now

Regulated by Anjouan Offshore Finance Authority, license ALSI-960376 since 2015

Average 30-minute payouts. NZ$16M paid weekly, max withdrawal NZ$92,000

256-bit SSL encryption, audited by BMM Testlabs and SIQ

Stuck Right Now

Tsars Casino Gives You Three Ways to a Human

When a deposit stalls or a login fails, these three doors lead straight to a person.

Live Chat Window

Live chat suits urgent things like a deposit that has not landed or a bonus that will not trigger; the window is staffed 24 hours a day and replies in about three minutes.

Open Chat

Put It in Writing

Write to [email protected] with screenshots or reference numbers when the matter is complicated; the inbox is watched 24 hours a day and a reply typically lands within two hours.

Write to Us

Phone Line

Call +64 9 233 3271 in NZST for anything faster spoken than typed, such as a stuck withdrawal; the line runs 24 hours a day with calls usually picked up in five minutes.

Call Support

Reading This at Midnight

Late Night in Auckland, Nothing Closed

That worry about calling a foreign desk at an odd hour shrinks once the hours and language list are clear.

How to Reach Us

New Zealand phone+64 9 233 3271

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Supervises

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-960376

Where to Get Help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Fewer Replies, One Clear Answer

Keep these at hand, and the first message usually settles the matter.

Registered e-mail address on the account
Your player ID or nickname
Screenshot of the issue or transaction
Payment method and amount involved
Photo ID and proof of address

Inbox Directory

Which Address Should I Use?

Because each desk owns one kind of question, a well-addressed message moves faster than a general one.

Account Desks

General help[email protected]

Document checks[email protected]

Money Desks

Deposits and payouts[email protected]

Other Desks

Complaints[email protected]

Privacy requests[email protected]

Partnerships[email protected]

Before You Sign In

Tsars Casino LLC Holds the Licence

You will know the legal name, licence number and regulator behind your account.

Company

Legal NameTsars Casino LLC

Company Number480295 (Anjouan)

AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-960376

Written Contact

Support E-mail[email protected]

Answers Without the Runaround

Tsars Casino Answers the Small Print

Small print gets settled here, in the same plain terms our desk uses every day.

trustWhat happens once my account is closed?+

First the desk confirms who is asking, then the account is shut and any pending withdrawal is settled, with nothing left open to arrive later. Only a player who has passed verification can be logged as closed. Remaining funds go back the way they came in.

trustWhy is the help desk not in my language?+

Four languages are handled directly, with no translation service in between: English, German, Finnish and Norwegian. Wording in any of them gets a reply in that tongue. Other languages fall back to English, written plainly enough to follow without help.

trustWhen will support ask me to confirm it is me?+

Identifying an account takes a name, a date of birth and the registered e-mail address, never a password. Matching those three against the file is usually done before the first reply is finished. Anything else, such as a card image, belongs with verification rather than the desk.

trustWhat if I only get a spare moment at the weekend?+

Support runs through every hour of every week, so a Sunday morning in Auckland is answered like a Tuesday afternoon, all on NZST. Someone is on the line at three in the morning as at midday. Nothing closes on public holidays either.

trustCan I take a complaint further after support?+

An answer can be escalated inside the same desk, and every complaint is logged in writing so a senior handler picks it up. If the outcome still does not hold, the matter can go to the Anjouan Offshore Finance Authority, the licensing regulator. Two written steps, then a regulator.

Tsars Casino Clock

Tsars Casino Answers Round the Clock

You will have matched each channel to a realistic waiting time before you pick one.

Live Chat

Chat Hours24 hours, all week

Chat First Reply3 minutes

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail Reply2 hours

Phone

Phone Number+64 9 233 3271

Phone Waiting Time5 minutes

When the Reply Falls Short

Take It Up With Us, Then Further

You will know the four steps that take an unresolved issue from support to the regulator.

A First Message, Not a Rant

Describe what went wrong in one message to [email protected], with dates, amounts and any screenshots. Support logs the case and confirms it in writing.

Slow Start, Clear Answer

Within two hours you receive a written reply from the relevant desk. Read it fully and answer any follow-up question in the same thread.

Tsars Casino Opens It Again

If the answer misses the mark, reply with the word complaint and ask for a senior review. Tsars Casino then reopens the case at a higher level.

Where Does It Go Next?

Should the senior review still leave you unsatisfied, take the case to the Anjouan Offshore Finance Authority, naming the licence number and the outcome you want.